CONTACTING THE COUNCIL
& METRO-NORTH
The CT Metro-North Rail
Commuter Council was created by the legislature to represent the interests of
riders on Metro-North in Connecticut. We
do NOT have any jurisdiction over the
Hudson and Harlem lines on Metro-North.
If you have issues with New York trains or stations, click here.
To reach the CT Rail
Commuter Council you may...
PHONE: 1-800-842-8299 (toll free within Connecticut)
WRITE: PO Box 4256
Camp
Avenue Station
Stamford CT 06907
E-MAIL: CTRailCommuterCouncil@gmail.com (Please see below before e-mailing us!)
If you're filing a formal
complaint, please include specific and detailed information about the
date, time, train number and location and use the template linked to
below. Do NOT e-mail the Commuter
Council.
To
file a complaint with Metro-North by e-mail, click here to go to the
Metro-North website.
Or send your complaint in
writing to:
Customer Service
Metro-North
420
You
may also contact Metro-North directly at (212) 672-1290 weekdays during
business hours.
